Generous Gems designs and sells fine jewelry. We look forward to helping you find the perfect gift for that special event!
Our contact information
By email: email@example.com
By standard mail:
380 Schoenbrunn Drive NE
New Philadelphia, OH 44663
Generous Gems will work to insure safe, and timely arrival of your order. Generous Gems provides FREE shipping on all orders over $250 shipped via the USPS or UPS in the continental United States. If you prefer, we do offer 2nd day shipping for $20 or next day shipping for $48 (handling time still applies). If sent via the USPS, your package will generally arrive four to seven business days after it is shipped from Generous Gems. Most items ship from Generous Gems within 3-4 business days.
For orders under $250, we offer USPS shipping for $2.95 or UPS shipping for $9.95. All orders are sent with a tracking number through both services
Special Note on Overnight or 2day shipments: if your order is placed after 3 PM Eastern Standard Time on a regular business day, it will begin processing the following regular business day. If you place an order on a Holiday, Saturday or Sunday, it will begin being processed the next business day. Saturdays and Sundays are not considered business days for order processing. It typically takes 24-48 business hours for an order to be processed.
While we are here to take your orders and answer questions, orders do not ship on Saturday or Sunday or a Holiday. Customer satisfaction is our top priority. If you need your package fast for an upcoming anniversary or special occasion, or if you need it shipped to an alternate address to ensure a surprise, let us know and we will be happy to work with you.
Please note, some items are made to order as they are Generous Gems custom pieces. These pieces, and rings that need sizing, will require additional time for delivery. We are in the EST time zone (Ohio). SIGNATURE: In some instances a signature may be required by the Courier based on value or location. If you are concerned about receiving your package please let us know.
Return and Exchange Policy
It is our hope that you will be pleased with your purchase from us. We do have a 10 day free inspection period that begins upon item receipt, however due to the holidays this has been exteneded. We ask that if you are buying an item for the upcoming holiday season (Hannukah, Christmas, etc), please let us know within 10 days after it is given if you will be returning it (if this is a Christmas gift please let us know by the New Year January 1, 2011).
Some items are non-returnable (custom made, engraved, personalized, etc...). Please contact us if special circumstances apply. If for any reason you are not satisfied with your purchase, please contact us immediately and we will instruct you on how to return the item/items purchased. We issue a full refund of the purchase price (less shipping charges) via the method you paid. Or can offer a store credit or exchange. We are more than willing to help you find the perfect item. All products returned to us are fully inspected prior to issuing a credit to your card, processing an exchange or issuing a store credit. Thepinkdiamondsite.com will not accept a return that shows signs of wear or alteration, scratches or blemishes, or has been engraved or sized.
We also require that you have a Return Authorization Number. Please contact us with any questions. If you experience difficulty with an earring or toe ring order, due to manufacturing, please contact us for assistance. Jewelry sold by The Pink Diamond Site requires special precautions when being shipped.
To return any piece purchased from us you MUST follow these steps:
1. Call or Email Generous Gems/The Pink Diamond Site 1-888-724-4483 for a Return Authorization Number.
2. Secure the jewelry inside its original jewelry box or bag. Make sure to include all packaging, including any protective wrapping. If there was an appraisal or diamond certificate enclose that also.
3. Place everything (from step 2) inside an appropriate shipping box, and cover the box with packing tape so it does not come undone or damaged while in transit.
4. Write your Return Authorization on the outside of the box next to the shipping address.
Ship the item via a method that can be tracked (USPS, UPS, Fedex), you may need to purchase tracking services depending on the method you use. We ask that you insure the item for the full purchase price for your protection from loss or damage. Please keep the tracking number in your records if the item does get lost.
We will notify you once your return has been processed. If you request a refund, your account will be credited within several days of this email notification (less shipping fess). The time it takes for your refund to show up on your card depends on your issuing bank. Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender.